Our billing system generates transactional specific bill. If you are currently experiencing COVID-19 You can also contact our online Customer Service. You may be receiving your results before your healthcare provider. To verify your payment is delivered over a secure connection: For more information, see ourprivacy policy. Employers should make careful determinations about the drug screening program elements most beneficial for their workplace, We provide flexible solutions to help empower workplace safety in a variety of circumstances. No, Sonora Quest Laboratories does not know each individual patient's insurance coverage. It is also important to understand that Sonora Quest Laboratories status as a participating provider with your insurance plan is not a guarantee of coverage for the services ordered by your provider. If you received an Explanation of Benefits (EOB) from your insurance carrier that differs from what is indicated on your Quest Diagnostics bill, please write your bill number on the EOB and mail a copy or fax it to Quest Diagnostics. Allrightsreserved. This invoice is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physician's office. Quest Diagnostics obtains diagnosis information from the ordering physicians office. An acknowledgement page will appear after you complete your checkout. Here, Quest patients have secure access to pay their bill, update insurance, edit their profile and view their account history. It has a customer responsiveness rating of 3 out of 5. Some physician's offices have a separate laboratory test ordering system, so you can also check with your physician's office or the PSC to verify that your insurance information is correct in this system as well. Take a look at sample Quest lab bills to make sure you know which tests were performed, how much is covered by your health insurance, and how much you owe. You can count on the domain expertise of our team of 650+ medical, scientific, and regulatory thought leaders to help you apply insight to data and make more informed decisions. Below is a list of your payments made through our web site only. What is carepayment with Sonora quest? In some states, applicable taxes are non-refundable as well. Here, Quest patients have secure access to pay their bill, update insurance, edit their profile and view their Medicare calls these tests Limited Coverage Tests. If you're looking for a COVID-19 test, see if you are eligible for $0 out-of-pocket testing. Arizona Law allows you to order Laboratory testing from a licensed clinical laboratory without your doctors request. Sometimes the information provided on the requisition is incorrect. If you have additional questions or concerns, please contact your insurance carrier directly. All rights reserved. Debit cards with the VISA and MasterCard logo are also accepted. You can also mail or fax a copy of the front and back of your insurance card to the correspondence address or fax number listed on your bill. Find answers to common questions below, like how to access your test results and update your appointment. Quest Diagnostics does not At this time, it is an automated service and cannot be used to interact with a live representative. Medicare deems some tests as medically necessary only if the patient has certain medical conditions, symptoms, or diseases. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. Order supplies, access Lab Utilization Reports, and more! symptoms, you must first contact your doctor for next steps.. We can only accept patients in our Patient Service Centers who have been confirmed to be COVID-19 The invoice you received is for laboratory services provided by Sonora Quest Laboratories, which were ordered by your physician. Quest is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. You can also contact the Billing Customer Service or the Customer Service department at the laboratory that services your area. Quest Diagnostics does not For questions about purchased tests, your questhealth.com account, or the questhealth.com website, contact Quests Consumer Support Lines, For medical questions about your questhealth.com results you have received, contact PWN Health, For other Quest Diagnostics Support, including for results ordered by your physician, MyQuest account troubleshooting, and patient bills not relating to questhealth.com contact Quest Diagnostic General Customer Support. At this time, it is an automated service and cannot be used to interact with a live representative. Continue to make a payment and set your notification preferences, including paperless billing. Order supplies, access Lab Utilization Reports, and more! At Sonora Quest Laboratories we understand the importance of making health care services affordable to our patients and offer two flexible ways for patients with a minimum balance of $100 to pay for their medical expenses interest-free over an extended period. You can also call the Customer Service phone number listed on your invoice, or by contacting us online. A successful launch starts with an informed strategy. In-office phlebotomist users can access the Billing Trailers website to view and resolve any trailers related to one or more of your clients. Certain topics require a bill number. Will Labcorp refuse service if I have an outstanding balance? Once Quest Chat opens, just type in your question. To make a payment, simply select the invoice(s) you would like to pay and click the "Pay Selected" button. Learn about our relationships and collaborations with academic hospitals on a wide variety of medical and scientific research. With more than 2,250 locations, there is a Quest Patient Service Center near you. Insurance information was not received or the wrong insurance information was received on your test order; The insurance carrier processed the claim and denied payment; The insurance carrier processed the claim and applied the balance to your co-pay or deductible; The insurance carrier did not respond to the claim. control the site you are about to enter and accepts no responsibility for its content. Reflex testing may result in an additional test being performed depending on the results of the original test. You are now leaving the Quest Diagnostics web site. Your insurance carrier is billed based on the information provided to us on the original test order, also called a requisition. Although you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. Box addresses, please update to a valid address. For information regarding coverage and benefits from your insurance carrier, please contact your insurance carrier directly. Submit A Payment It is helpful to have your insurance card in front of you when providing this information. There you will find alternative options to pay your bill, including monthly payment plans through our partner CarePayment.In addition to CarePayment, Sonora Quest Laboratories offers a sliding scale Patient Financial Assistance program. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. We work with ACOs to achieve better care for patients and better health for the population, through the delivery of high-quality, integrated, affordable health care. Find out whats happening. If you already have a doctor's order, schedule your appointment here. If your inquiry is not related to a bill or you do not have your bill available, please leave the bill number field blank. Complement your expertise with ours to improve test selection and interpretation. Caller: Quest Billing Scam! For more information, see ourprivacy policy. Thank you for choosing Quest Diagnostics. It is the patients responsibility to verify benefits before services are performed. NOTE: To contact our Billing Department via mail, please send correspondence and/or payments to: Sonora Quest Laboratories | P.O. HQ Address. Please visit our appointment scheduling page to make your appointment. Please login to your Sonora Quest account or take a moment to create an account for a seamless experience.Your Sonora Quest account allows you to: You will be redirected to our payment portal. If you entered the invoice incorrectly, you can click "CANCEL" and re-enter the invoice number. Please reference your accession number on any fax or mailed correspondence. 2. The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician. Use our convenient insurance lookup tool to find out. If you would like further assistance, please contact our online Customer Service team for support. Here's what to know. Our comprehensive laboratory services support clinical trials in countries around the world and are tailored to your product and requirements. If you have a paper bill, enter the lab code below. You can also call the Customer Service phone number listed on your bill, or contact our online Customer Service. Learn about innovative solutions and the latest advances in the diagnostic space that may be beneficial to your health system. As your patients get back to routine care, ensure your labs are ready. Use the link on your results report page to share directly with your doctor. However, patients whose insurance does not cover the draw fee and uninsured patients are responsible for payment of the draw fee. During the COVID-19 health crisis, fast action and trusted information matter more than ever. You can also check the status of your results on the same web page. Find out whats happening. Sonora Quest Laboratories obtains diagnosis information from the ordering physician's office. Who can help me to understand it? Were helping Community health centers improve the engagement and health of their communities by providing access to efficient, high-quality, comprehensive health care, regardless of financial, geographic, or social barriers. To check availability of this courtesy service and to submit your secondary insurance information, please call the Customer Service phone number listed on your bill or click here for our Customer Service phone numbers by area. account must be authenticated for access to our patient results portal and to request access to minor results. Contact UnitedHealthcare for individual or employer group sales or customer service by phone. Important! Still seeking options? Sonora Quest Laboratories does not have a partnership with Doxo or with any third party companies that charge a separate fee to pay your Sonora Quest Laboratories bill. In select geographic areas, Quest Diagnostics will file eligible claims to a secondary insurance carrier as a one-time courtesy. You may have heard of the PACT Act, which expands VA benefits and health care for veterans and servicemembers exposed to toxic substances while serving.And while there's no deadline to apply for these benefits, veterans and their families will get the most out of those benefits if they file a PACT Act claim by August 14. Image content features models and is intended for illustrative purposes only. Information about how a specific claim is processed should be provided to you from your insurance carrier on an Explanation of Benefits (EOB) form. We'll redirect you to MyDocBill.com, the website of Quests billing services provider. Accessing Quest Diagnostics Billing Services. Conveniently shop online and choose from over 75+ lab tests. account history. through QuestDirect. Click Log In to sign into your SonoraQuest.com account or to create a new account. If you would like further assistance, please call the Customer Service phone number listed on your bill or click here for our Customer Service phone numbers by area. Medicare calls these tests Limited Coverage Tests. Patient Bill Pay services are now powered by Cedar. If your insurance carrier denied your claim due to the diagnosis code, please contact your physician's office. Conveniently pay your Quest Diagnostics invoice or update your insurance information using our secure online form. Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill. These home collection kits cannot be canceled and are nonrefundable. To take advantage of this program, please contact Medicare directly to notify them of your secondary insurance coverage. Quest is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Your e-mail address is required. As your patients get back to routine care, ensure your labs are ready. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services. Understanding your Sonora Quest Invoice; Additional Resources. Manage your lab appointments 24/7 Schedule . Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. Please allow one hour to see this change reflected within your account. The changes to the Uninsured Program recently implemented by the Health Resources and Services Administration (HRSA) will have no impact on how Sonora Quest is currently handling claims for our insured patients. If you received an Explanation of Benefits (EOB) from your insurance carrier that differs from what is indicated on your Sonora Quest Laboratories' invoice, please write your invoice number on the EOB and mail a copy or fax it to Sonora Quest Laboratories. We'll guide you through the process. All third-party marks and are the property of their respective owners. 1-844-738-3787 (1-844-QDTESTS) Monday-Friday 8:00 AM - 7:00 PM EST. Pay in 1 of 3 convenient ways: Online Email Credit, debit, PayPal, or health savings card during your Quest visit Submit an online payment now Online billing portals Quest uses several billing portals to serve our patients. Pay in 1 of 3 convenient ways: online, by email, or with a credit, debit, or health savings card. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. You can log in and view the results on your Quest Results page. Your receipt of these results should not be viewed as medical advice and is not meant to replace discussion with your doctor or other healthcare professional. A successful launch starts with an informed strategy. Your activity center. Whom should I contact? Payments made by mail, phone or at one of our locations will not appear. Our comprehensive laboratory services support clinical trials in countries around the world and are tailored to your product and requirements. Quest Chat is accessible from the icon on the bottom right of each page or in the Customer Support page. Other affiliates operated under the Quest brand, such as Quest Consumer Inc., do not provide HIPAA covered services. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. Please note that it is the patient's responsibility to verify plan benefits and eligibility before laboratory services are performed. But then George Fornero asked our team for help with a Quest Diagnostics case. You can count on the domain expertise of our team of 650+ medical, scientific, and regulatory thought leaders to help you apply insight to data and make more informed decisions. You can also contact our customer service department by phone at 1-800-853-4288 between the hours of 7 a.m. 12 p.m., and 1 p.m. - 5 p.m., Monday through Friday. Below is a list of your payments made through our. The Oculus Support team is available to assist you with any technical, hardware, or warranty related inquiries related to your Oculus for Business purchase. It cannot answer questions about specific patients and does not provide medical advice, diagnosis, or treatment. Connect with an industry-leading medical expert, Be ready for new healthcare needs created by COVID-19, Lets improve patient and hospital healthtogether, Empowering better health through diagnostic insights, Delivering sustainable change in quality and outcomes. COVID-19: See if Youre Eligible for $0 Out-Of-Pocket Testing, PATIENTS: Important Alert for Results Portal Users. Were helping Community health centers improve the engagement and health of their communities by providing access to efficient, high-quality, comprehensive health care, regardless of financial, geographic, or social barriers. As your patients get back to routine care, ensure your labs are ready. I don't understand my invoice. Get your test results, faster View easy-to-understand test results as soon as they are available - because when it comes to your health, knowing sooner is always better. Detect and reduce unnecessary lab costs, while preserving quality and service for health plan members and providers. When paying your bill online through Sonora Quest Laboratories hosted bill payment applications, be assured that your information is secure, both during transmission over the Internet and within the applications themselves. Your doctor must have ordered your COVID-19 antibody testing or you must have purchased a test Over the next several weeks we will fully transition to our new platform, powered by our partners at Cedar, which will allow you to easily access your bill and securely pay on any device via credit/debit card, Apple Pay, Google Pay, or e-check. At Quest, our goal is to help you better understand and take control of your health. We'll redirect you to MyDocBill.com, the website of Quest's billing services provider. The lab tests available for purchase on questhealth.com are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. This application uses industry standard SSL encryption on EVERY page in the system. Quest Diagnostics reserves the right to refuse laboratory services for failure to pay for past services. You can also call the Customer Service phone number listed on your bill, or contact ouronline Customer Service. Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics and are used with permission. 866-963-6665 M-F, 8am - 6pm local time Customers using a TTY device may contact the phone number on this page for assistance. You can pay your invoice directly from this website byvisiting our online bill pay page. During the COVID-19 health crisis, fast action and trusted information matter more than ever. Contact Getlabs at 424-438-5227 with any questions regarding convenience fee refunds. Already have an appointment? Although you may not have physically visited a Sonora Quest Laboratories location, your physician may have sent your specimen out to a Sonora Quest Laboratories laboratory to be tested. symptoms-free for at least 10 days. Try your search again Real-time Priority and STAT results via Quest Lab Alert for Physicians, Empower better employee health with convenient care driven by clinical insights, Increase access to high quality healthcare to manage and prevent costly chronic conditions, With millions of SARS-CoV-2 tests processed, you can rely on Quest to screen your workforce, Quest offers molecular (PCR) and rapid antigen swab tests, as well as antibody blood tests, Make appointments, track your health history, and more, Our online business tool for physicians, hospital, and office staff, Credit, debit, PayPal, or health savings card during your Quest visit, Insurance information was not received or the wrong insurance information was received on your test order, The insurance carrier processed the claim and denied payment, The insurance carrier processed the claim and applied the balance to your co-pay or deductible. Billing Services What would you like to do? Please refer to your invoice for the correspondence mailing address and fax number. Commercial coverage and coding Conveniently shop online and choose from over 75+ lab tests. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services. Call us at 1.866.MYQUEST (1.866.697.8378), or send us an email to chat with a customer service rep. Mine data to find the right patients and doctors and support the unique journey of both. Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received a bill. Quest Diagnostics Help Please call us at 1.866.MYQUEST For assistance, please call us at 1.866.MYQUEST (1.866.697.8378). Depending on the time and location of your service, you may complete the bill pay process on MyDocBill.com/Quest or QuestDiagnostics.com/bill as directed on your bill. Patient Billing: where to find lab code and bill number Access Quest Chat. Your doctor must have ordered your COVID-19 antibody testing or you must have purchased a test The tools and services to make your lab more efficient and optimize patient care. We accept VISA, MasterCard, American Express, and Discover. Below is a list of your invoices we were able to match to your account. Quest Diagnostics provides laboratory diagnostic testing and services to patients, physicians, hospitals, health insurers, employers and government agencies. At this time, it is an automated service and cannot be used to interact with a live representative. There are two reasons that an additional test, which was not originally ordered by your physician, would be performed. To schedule an appointment for your employer health and wellness screening Please allow time for their review. Where does Sonora Quest Laboratories obtain the diagnosis information related to my claim? How to Make a Payment Diagnostic Laboratory Services accepts payment made by cash, personal check, money order, or credit cards. This example may look somewhat different from your bill depending on where your tests were performed, but the definitions of terms may be helpful to you. Now that HRSA has stopped accepting claims due to a lack of funding, patients will be responsible for the self-pay cost of their COVID-19 laboratory testing. To receive accurate pricing information, it is necessary to provide the correct service code from . If you have additional questions or concerns, please contact your insurance carrier directly. 2023 Quest Consumer Inc. All rights reserved. If you pay for your testing at the time it is drawn; Your insurance plan coverage of laboratory tests; Your healthcare provider's pricing with Sonora Quest Laboratories. Create a MyQuest account. These forms usually differ with each insurance carrier. The insurance carrier did not respond to the claim. Your appointment is scheduled within less than 24 hours and is not eligible for a refund of the convenience fee. To reschedule this appointment please call 424-438-5227. Reflex testing may result in an additional test being performed depending on the results of the original test. Sonora Quest Laboratories reserves the right to refuse laboratory services for failure to pay for past services. Quest Diagnostics does not If you received an invoice in the mail, please see below for guidance during this transition. We work with ACOs to achieve better care for patients and better health for the population, through the delivery of high-quality, integrated, affordable health care. Any questions regarding coverage should be directed to your insurance carrier. Millions of health plan members have a stronger network. Insurance may cover this fee for many of our patients. If you would like further assistance, please call the Customer Service phone number listed on your bill or contact online Customer Service. Please be sure that the information provided is accurate and complete. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. It cannot answer questions about specific patients and does not provide medical advice, diagnosis, or treatment. After that time, log back in to submit your request. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services. For home collection kits which can be used and resulted at home. During the COVID-19 health crisis, fast action and trusted information matter more than ever. View billing trailers for a client. See if Youre Eligible for $0 Out-Of-Pocket Testing, Understanding Your Explanation of Benefits (EOB), Schedule and manage appointments, including home collection, View your test results and, if applicable, request access to your childrens results, Order your own lab tests, including home collection kits, without a doctors request or insurance through our My Lab ReQuest solution, Securely pay your bill and sign up for paperless billing. Quest does not currently support P.O. View our understanding your invoice page, which contains definitions for many of the terms used on an invoice. Drive efficiency and better patient outcomes. To schedule an appointment for your employer health and wellness screening Get in and out faster when you book an appointment. symptoms, you must first contact your doctor for next steps.. We can only accept patients in our Patient Service Centers who have been confirmed to be COVID-19 What should I do? A payment may be required at the time of service for all past due balances. Click on I understand to confirm. 20102023 Quest Diagnostics Incorporated. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Click the chat icon in the bottom right corner of your screen. Resend a new code. We also offer Financial Assistance, which provides free or reduced-fee laboratory services, to those who qualify based on U.S. Department of Health and Human Service poverty guidelines.
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